Data Privacy Policy
SpinGalaxy takes your privacy seriously. This Privacy Policy explains how we collect, use, store and protect personal information when you register, play or transact with us. Our goal is to be clear about the categories of data we process, why that processing is necessary, and the controls available to you. The page covers personal and technical data, transactional records (including NZ$ payment details), cookies and tracking, third-party sharing, your rights to access or correct information, and how we keep data secure and compliant with applicable laws.
Types of data we collect
Personal data includes name, date of birth, address, email, phone number and ID documents submitted for verification. Technical data covers IP address, device identifiers, browser type and location information. Transactional data comprises deposits, withdrawals, betting activity, payment method details and currency (including NZ$). We also collect behavioural and preference information to support account management and security.
How information is used
Account setup and verification require personal and transactional information to comply with legal obligations and to process payments. Authentication and fraud prevention use technical and behavioural data to detect unusual activity. Customer support relies on stored records to resolve enquiries. Aggregated data is analysed for service improvement and compliance reporting; such analysis does not identify you personally where aggregation is possible.
Data protection and security practices
Encryption and storage
Sensitive information is transmitted using industry-standard SSL/TLS encryption and stored on secure servers with encryption at rest where appropriate. Regular backups and disaster recovery procedures are in place to preserve data integrity and availability.
Access controls and staff procedures
Access to personal data is restricted by role and requires authenticated credentials. Staff receive regular training on data handling and confidentiality. Contracts with service providers enforce security obligations and limit processing to authorised purposes.
Cookies and tracking technologies
We use cookies and similar technologies for session management, preference storage and analytics. Third-party providers may use cookies for performance and advertising; those providers act under their own policies. You can manage or block cookies through your browser settings, but some site features may require cookies to function correctly.
User rights regarding personal data
Access and correction
Requests to access or correct personal information can be made via our support channels. Identity verification will be required before we disclose or amend records to protect your data from unauthorised access.
Deletion and restriction
You may request deletion or restriction of processing where permitted by law. Certain records may be retained to meet regulatory, tax or fraud-prevention obligations; in such cases we will explain the legal basis for retention.
Data sharing and third parties
Personal data may be shared with payment processors, game providers, verification and fraud-prevention services, analytics vendors and regulatory authorities when required. Contracts ensure third parties handle data according to our instructions and applicable standards. Transfers outside New Zealand or the EEA are subject to appropriate safeguards.
Updates to this privacy policy
Policy updates will be published on our site and, where appropriate, notified by email. Continued use of our services after changes indicates acceptance; we recommend checking this page periodically for the latest version. For privacy enquiries or to exercise your rights, contact our support team and include sufficient information for us to assist you.
Brand reference
This policy applies to all services provided under the Spin Galaxy brand and any affiliated operations that process your personal information on our behalf.