Spin Galaxy Casino Terms and Conditions

Spin Galaxy provides this Terms and Conditions page to set out the rules that govern use of our platform and the legal relationship between our company and users. The following terms explain account obligations, eligibility, permitted and prohibited activities, and the general framework for deposits, withdrawals, bonuses, dispute resolution and updates. By accessing or using our services in New Zealand and other permitted jurisdictions, users accept these rules and agree to comply with any identity verification, responsible gaming measures and other requirements described below.

Account responsibilities

Registration

Users must register using accurate personal details and maintain only one account. Identification and proof of address may be required to complete KYC verification before withdrawals are processed. Account access credentials must be kept secure, and any suspected unauthorised use should be reported to our support team immediately.

Eligibility requirements

Age and jurisdiction

Access to our services is restricted to persons who meet minimum age requirements and are located in jurisdictions where our services are permitted. Local laws apply, and we may restrict accounts from certain countries. Misrepresentation of age or residence is grounds for account suspension and forfeiture of funds associated with prohibited activity.

Acceptable use of the service

Permitted conduct

Use of the platform is limited to lawful activity and personal, non-commercial play. Any attempt to manipulate games, exploit software, collude with other users, or otherwise compromise fair play is prohibited. Automated tools, bots, or hacking attempts are not allowed and will result in account action.

Bonus and promotion rules (general)

General principles

Promotions and bonuses are governed by specific terms that determine eligibility, wagering requirements, contribution weightings and maximum bet limits while bonus funds are active. Bonuses are intended for individual use only and cannot be combined unless expressly permitted. Failure to comply with promotional rules may result in bonus removal and withholding of related winnings.

Deposits and withdrawals

Payment processing

Deposits must originate from payment methods registered to the account holder. Withdrawals are subject to verification checks and applicable minimum and maximum limits. Processing times vary by method; additional identity checks may extend withdrawal timeframes. We reserve the right to freeze or limit transactions pending investigation of suspicious activity.

Dispute handling

Resolution process

Disputes should be raised with our customer support team in the first instance. We aim to investigate and respond promptly, preserving records and evidence related to wagers and transactions. If an internal resolution cannot be reached, eligible disputes may be referred to the licensing authority or an independent arbitration service as outlined in the licence terms.

Updates to the terms

Modifications and notice

These Terms and Conditions may be updated from time to time. Material changes will be communicated through the account interface or by email. Continued use of our services after notice of changes constitutes acceptance of the revised terms. Users are responsible for reviewing terms periodically and for compliance with any updates