Safe Gambling

As operators committed to player safety and well‑being, Spin Galaxy places responsible play at the centre of our service. Our approach balances entertaining experiences with practical protections so that customers from New Zealand can enjoy gambling only as a form of leisure. Through clear policies, proactive tools and trained staff, we aim to reduce harm, spot risky behaviour early and offer effective support options. The following outlines our Spin Galaxy Responsible Gambling commitments and the practical steps we provide to help players stay in control.

Responsible gambling principles

Protecting vulnerable players and promoting safe participation are core priorities. Policies are designed to prevent underage access, detect problematic behaviour, and ensure fair treatment for anyone who wishes to take steps to manage or stop their play. Transparency about rules, easy access to account controls and respectful, non‑judgemental support underpin our approach.

Player protection tools

Multiple self‑service and assisted controls are available so customers can tailor their play limits. These features are easy to apply and reversible only after cooling‑off periods when appropriate.

Deposit and loss limits

Daily, weekly and monthly deposit limits help manage spending. Loss limits can also be set to cap how much a customer can lose over selected periods. Limits are customizable and can be increased only after a waiting period to prevent impulsive changes.

Time limits and session reminders

Session time reminders and reality checks are provided to help players monitor duration and frequency of play. Adjustable session time limits can be set to enforce breaks and encourage balanced habits.

Time‑outs and self‑exclusion

Short‑term time‑outs and longer self‑exclusion options are available for customers who need a break. Self‑exclusion can be set for months or longer and includes clear instructions for how to apply and what steps follow, including removal of marketing communications during the exclusion period.

Recognising signs of problematic behaviour

Changes in betting patterns, missed payments, increasing stake sizes, chasing losses or neglecting other responsibilities can signal harm. Our systems and trained teams monitor for these indicators and may reach out with supportive interventions or recommend controls when concerns arise.

Guidance for staying in control

Simple habits reduce risk: set and stick to limits, treat gambling as entertainment rather than income, avoid chasing losses, and take regular breaks. Customers are encouraged to review their account history regularly and to use the available tools before problems escalate.

Access to professional help and support organisations

If further help is needed, specialist organisations can provide confidential advice and treatment. We signpost New Zealand resources such as the Problem Gambling Foundation and national gambling helplines, as well as international services like Gambling Therapy. Our support team can assist in making referrals and explaining self‑exclusion options. For any assistance or to discuss SpinGalaxy Responsible Gambling tools, contact our support team and we will help you find the right next step.